Refund policy

At Hamro Prints, we are dedicated to delivering exceptional print quality and ensuring customer satisfaction. Below is our policy outlining returns, replacements, and refunds for your reference.

Return Policy

• Products can only be returned if they arrive damaged during transit or have a production defect.
• Should you receive a defective or damaged product, you must report the issue within 7 days of receiving your order to be eligible for a resolution.

Replacement Policy

• We offer free replacements for items that are damaged or defective.
• To request a replacement, kindly email us at info@hamroprints.com.au  with:
• Your order details (order number)
• A clear description of the issue
• Photos showing the defect or damage

Refund Policy

• Refunds will be provided only in cases where a replacement is not feasible for damaged or defective items.
• Products delivered in proper condition are not eligible for a refund.

Exclusions

• Customized and personalized orders cannot be returned unless they arrive defective or damaged.

We appreciate your understanding and are committed to resolving any issues promptly. If you have questions or need support, please feel free to contact our customer service team.

Thank you for trusting Hamro Prints with your printing needs!